Refund Policy

MERIT by Willow – Return & Exchange Policy

We are confident that our fine jewelry will exceed your expectations. As such, all fine jewelry purchases are final sale.

We reserve the right to deny exchanges on jewelry and may charge a repair fee if the item shows signs of wear or damage. While our policies are firm, we’re committed to ensuring a positive experience and will work with you wherever possible.

Clothing items may be returned within 7 days of purchase for store credit, provided they are unworn, with original tags attached.

Please note, the following categories are Final Sale:

• Skincare

• Shoes

• Handbags

• Hats

• Home décor

• Miscellaneous items

For all return inquiries, please contact us at merit@willow30a.com. We're here to help!