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MERIT by Willow – Return & Exchange Policy

We are confident that our fine jewelry will exceed your expectations. As such, all fine jewelry purchases are final sale.

We reserve the right to deny exchanges on jewelry and may charge a repair fee if the item shows signs of wear or damage. While our policies are firm, we’re committed to ensuring a positive experience and will work with you wherever possible.

Clothing items may be returned within 7 days of purchase for store credit, provided they are unworn, with original tags attached.

Please note, the following categories are Final Sale:

• Skincare

• Shoes

• Handbags

• Hats

• Home décor

• Miscellaneous items

For all return inquiries, please contact us at merit@willow30a.com. We're here to help!

Shipping policy, pricing and information.

Shipping & Order Information – MERIT by Willow

Order Processing Times
Our standard processing time is 1–2 business days, not including shipping time.

• Orders placed Monday–Friday by 2 PM CST (excluding holidays) will be processed within 1–2 business days.

• Orders placed after 2 PM CST will begin processing the next business day.

• Friday orders will be processed the following Monday, as our warehouse is closed on weekends.

Shipping Details

• PO Boxes & APO Addresses: We DO NOT ship via USPS. 

• Express Shipping: Available on all orders. Rates are calculated based on item weight and value to ensure full insurance and protection.
  For personalized assistance, contact us at 850-687-4469 (Mon–Sun, 10 AM–6 PM CST).

Package Liability

Once a package has been transferred to UPS or FEDEX, MERIT is no longer responsible for lost, stolen, or damaged packages—including those marked “Delivered” by the carrier.
We will provide tracking information upon shipment and are happy to assist you in locating your order.
If your package arrives damaged, please contact our Customer Care team within 24 hours at merit@willow30a.com.

Address Accuracy
Please double-check all shipping information before submitting your order. Incorrect addresses may cause delays or failed deliveries.

International Orders – Duties & Taxes
For international shipments, WILLOW is not responsible for country-specific tariffs, duties, or taxes.

• These charges are the responsibility of the recipient.

• If you used a promo code, duties/taxes are calculated based on the original price of the items.

• We are legally required to declare the original purchase price on all customs documentation.

To preserve the luster of your gold and sterling silver jewelry, avoid exposure to household bleach and other cleaning products, which might cause gold or sterling silver to discolor and possibly disintegrate.

We recommend that you store your gold and sterling silver jewelry in a safe place when engaging in the below activities:
 

Cleaning and gardening

Bathing in hot tubs

Using cosmetic products such as lotion, facial oils, fragrances and hair products

Exercising at the gym or while playing contact sports